Return Policy
Please review the information below regarding returns, damaged items, and order responsibilities.
1. General Return Guidelines
Due to the nature of cabinetry and custom home products, certain items cannot be returned.
The following items are NOT eligible for return or refund:
- Assembled cabinets or cabinets with attempted assembly
- Cabinets with drilled handle holes
- Special order items
- Custom color products
- Custom-made cabinets or panels
- Items marked as Final Sale
All returnable items must:
- Be unused and unassembled
- Remain in original packaging
- Be free from any job site use such as screw marks, paint, glue, dirt, stains, or odors
- Be returned in packaging that is in good condition
2. Returns for Unused, Unassembled Products
Unused and unassembled products may be returned within 10 days of delivery.
Conditions:
- Items must be in original packaging
- A 25% restocking fee applies
- Return shipping is the responsibility of the customer
- Original outbound shipping costs will be deducted from the refund
After submitting a return request, please wait 2–4 business days for confirmation before sending any items back.
Returns sent without approval may not be accepted.
3. Responsibility for Measurements
Customers are responsible for verifying all measurements before placing an order.
If you are unsure about sizing, we recommend selecting a slightly smaller cabinet and using fillers during installation.
Premier Kitchen Collection is not responsible for incorrect measurements provided by the customer.
4. Damaged Products
Shipping damage is rare but can occasionally occur.
If an item arrives damaged:
- Report the issue within 7 days of delivery
- Do not assemble the product
- Provide photos of the damaged item and packaging
Once verified, we will arrange replacement parts at no additional cost.
Orders should also be reviewed for missing items within 7 days of delivery.
All claims must include photos and descriptions and be submitted within 30 days of receiving the shipment.
5. Non-Cabinet Items
Standard stock products such as accessories or non-cabinet materials may be returned within 10 days of delivery, provided they are:
- Unused
- In original packaging
- Not custom-made
Custom products cannot be returned.
6. Policy Acceptance
By placing an order with Premier Kitchen Collection, you agree to the terms of this return policy and our shipping policies.
Unauthorized chargebacks or disputes without following the return process may result in additional review and action.
Questions?
If you have any questions regarding returns or your order, please contact our customer support team.
We are happy to assist you.
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